Terms of Service
Effective Date: 27th June 2020
Acceptance of the Terms
The following terms and conditions (these “Terms”) are entered into by and between you and SourceWhale Ltd (“Company”, “we” or “us”). These Terms apply to anyone who visits and uses of our web application, sourcewhale.app (the “Site”), purchases and uses services made available for sale on our Site (“Purchased Services”) and purchases or uses any other services offered by us, whether through the Site or otherwise (collectively and together with the Site and the Purchased Services, the “Services”).
Please read these Terms carefully. By accessing, browsing or otherwise using the Services or by clicking to accept or agree to the Terms when this option is made available to you, you (1) acknowledge that you have read and understood these Terms, (2) represent and warrant that you meet all of our eligibility requirements for using the Services as described in these Terms and (3) accept and agree to be bound by these Terms, including any other terms applicable to the Services that are incorporated herein by reference. If you are using the Services on behalf of an entity, you agree to these Terms for that entity and represent to us that you have the authority to bind that entity to these Terms (in which case “you” will refer to that entity). If you do not accept these Terms or do not satisfy the eligibility requirements set forth below, you may not access or use the Services.
We reserve the right to update and revise these Terms at any time. We’ll make sure to also change the “Effective Date” at the top of this page so you can tell whether these Terms have changed since your last visit. Any such changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Please review these Terms regularly because once we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.
Eligibility; User Restrictions
We only permit individuals who are at least 18 years old and can form legally binding contracts with us to use the Services. The Services are not intended for use by anyone under the age of 13. If you are under 13, you are not permitted to use the Services.
To use our Services, you must have a Gmail or Outlook email account, a valid credit card or debit card, and be legally permitted to use the Services by the laws of your home country. Our servers and offices are located in the United Kingdom, so your information may be transferred to, stored, or processed in the United Kingdom. Please make sure these Terms are in compliance with all laws, rules and regulations that apply to you. You are solely responsible for ensuring compliance with the laws of your specific jurisdiction, including all applicable anti-spamming legislation.
Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these Terms. We may still refuse to let certain people access or use the Services. We may also change our eligibility criteria.
To access the Services, you must create a user account (“Account”) by logging in through your Gmail or Outlook email account. We reserve the right to disallow anyone from registering for the Services. Your Account is personal to you, and you may not share your Account information with, or allow access to your Account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Services and to preserve the confidentiality of your password, and any device that you use to access the Services. You will be solely responsible for maintaining the confidentiality of your password. If you have any reason to believe that your Account has been compromised or that your Account has been accessed by a third party, you agree to immediately notify us via email at firstname.lastname@example.org You will be solely responsible for the losses incurred by the Company and others due to any unauthorized use of your Account.
If you would like to update any information on your Account, please email us at email@example.com. You can always delete your Account by emailing us at firstname.lastname@example.org.
Changes to the Services
We may from time to time in our sole discretion develop and update the Services, change the Services, restrict access to the Services or withdraw or terminate the Services entirely, and we reserve the right to do so in our sole discretion without notice. Any such updates or changes will be deemed part of the Services and subject to these Terms. We will not be liable to you or any third party for any modification, suspension or discontinuance of the Services. In the event of modification or termination, you will still be bound by your obligations under these Terms, including the warranties made by you, and by the disclaimers and limitations of liability.
Restrictions on Use
No SPAM Permitted. You may not use the Services in any way (directly or indirectly) to send, transmit, handle, distribute or deliver: (a) unsolicited email (“spam” or “spamming”) in violation of the CAN-SPAM Act (referenced below) or any other applicable law; (b) an email to an address obtained via Internet harvesting methods or any surreptitious methods (e.g., scraping or harvesting); (c) an email to an address that is incomplete, inaccurate and/or not updated for all applicable opt-out notifications, using best efforts and best practices in the industry, (d) commercial electronic messages in violation of Canada’s Anti-Spam Legislation (referenced below), (e) any email offering to sell illegal goods or services or (f) emails with pornography or sexually explicit content. For bulk emails that you send, you must be able to point to an opt-in form or show other evidence of user consent.
Other Restrictions: In addition, you may not do any of the following while accessing or using the Services:
- Send any emails or other content that violate any applicable local, state, national or international law or regulation, including all export laws and regulations.
- Include in your emails sent using the Services or Account any material that wasn’t created by you, provided for you to use, or that would violate anyone’s rights. That includes text, photos, graphics, and other content. The Company will not be liable for what you copy, share, upload, download or otherwise use while using the Services.
- Sell or otherwise commercially exploit the Services to any third party, unless we grant you express written permission to do so.
- Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information on the Site or the Mobile App or in any emails created or sent using the Services.
- Decipher, decompile, disassemble, or reverse engineer any of the software on the Site, or in any way used or downloaded from the Site.
- Use any of the software on our Site, or downloaded from the Site, to create a competing product.
- Import or incorporate any of the following information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
- Send or forward personal email.
- Send content created by the Company through another service.
- Host images on our servers for any purpose other than for use in your email campaigns.
- Host content on our servers for any purpose other than to send email campaigns.
- Use purchased, rented, or third-party lists of email addresses.
You warrant that each email you send or is sent for you using the Services will contain an advisement that the recipient may unsubscribe, opt-out or otherwise demand that use of its information for unsolicited, impermissible and/or inappropriate communication(s) as described in these Terms be stopped (and how the recipient can notify you that it wants to unsubscribe, opt-out, or stop this use of its information). These requirements may not apply if the email sent is a transactional email and these requirements are not otherwise required by law. You warrant that you will promptly comply with all opt-out, unsubscribe, “do not call” and “do not send” requests.
In addition, the following requirements apply to all email campaigns:
- You must include your contact information inside every email promotion that you send, including a physical mailing address or PO Box where you can receive mail (not a website or email address). An email promotion is usually a broadcast with low ratio of text to image area offering discounts or other incentives to purchase a product or service, or to subscribe, register, download or perform some other action intended to drive revenue for the vendor.
- Your contact information must be accurate.
- Your header information must not be false or misleading.
- In addition to CAN-SPAM rules, you must comply with the anti-spam laws of the countries your recipients live in. if you’re sending to EU residents, check the EU spam laws to make sure you’re also GDPR compliant.
While using the Services, you and other users may provide information which we may use in connection with the Services and which may be visible to certain other users. By posting information, such as comments on our blog posts, or other content on the Services (collectively, “User Submissions”) or otherwise providing User Submissions to us or in connection with the Services, you hereby grant to (i) us a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sublicenseable, transferable right to fully exploit (including without limitation, reformatting, modifying, creating derivative works of, and translate) such User Submissions (including all related intellectual property rights) in connection with the Services and our (and our successors’ and assigns’) business, including without limitation for promoting and redistributing part or all of the Services (or any derivative works thereof) in any media formats and through any media channels, and to allow others to do so; and (ii) each user of the Services a non-exclusive license to access your User Submissions through the Services, and to use, modify, reproduce, distribute, prepare derivative works of, display, and perform such User Submissions as permitted through the functionality of the Services and under these Terms.
The foregoing license grant to us does not affect your ownership of or right to grant additional non-exclusive licensees to the material in your User Submissions, unless otherwise agreed in writing. You, not we, remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, and you warrant that you possess all rights necessary to provide such content to us and to grant us the rights to use such information in connection with the Services and as otherwise provided herein.
You understand that all information publicly posted or privately transmitted through the Services is the sole responsibility of the person from which such content originated and that we will not be liable for any errors or omissions in any such content. You understand that we cannot guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, we cannot guarantee the authenticity of any data, which users may provide about themselves. You acknowledge that all User Submissions accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
If you think anyone is violating any of these Terms, please notify us immediately. If you received spam you think came from a user of the Services, please report it to our abuse team at email@example.com. If you think anyone has posted material that violates any copyrights, then you can notify us accordingly at firstname.lastname@example.org.
Payment for Services
You may subscribe to the Service (“Plans”) for a monthly or an annual term (“Subscription Period”). For users that select a monthly Subscription Period, payments are due for any month on the same or closest date to the day you made your first monthly payment. For users that select an annual Subscription Period, payment for the entire Subscription Period is due in full upfront. We may change the pricing for our Plans at any time by posting a new pricing structure to our Site and/or sending you a notification by email.
Credit Cards. As long as you have an Account or have an outstanding balance with us, you’ll provide us with valid credit card information and authorize us to deduct the monthly charges against that credit card. You’ll replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected. If we’re unable to process your credit card order, we’ll try to contact you by email and suspend your Account and your Plan until your payment can be processed.
If you would like to upgrade your Plan, please let us know by emailing us at email@example.com. Your update will be effective upon your payment of the first payment due for the Plan selected.
Unless you notify us before the end of your monthly or annual, as applicable, Subscription Period that you want to cancel your Plan, your Plan will automatically renew and you authorize us to collect the then-applicable monthly or annual subscription fee for such Plan (as well as any taxes) using any credit card or other payment mechanism we have on record for you.
Cancellations and Refunds
You may cancel your Plan by emailing us at firstname.lastname@example.org. We are not responsible for refunding any amounts already paid for a Plan if you cancel before the end of your Subscription Period, including any amounts paid by you to upgrade your Plan. We will refund you for a prepaid Subscription Period only if we stop providing our Services to you for a reason that’s not described in these Terms. You won’t be entitled to a refund from us under any other circumstances.
If you access the Services through a mobile device, you understand that you are responsible for paying any fees to connect to the Internet and app stores and for any data or cellular usage fees that may apply to download or use the Services.
We reserve and retain all right, title and interest in the Services, including without limitation, all technology and processes, enhancements or modifications thereto, trademarks, service marks, site design, text, video, graphics, logos, images and icons, as well as the arrangement thereof. You acknowledge that the Services contain proprietary content, information and material protected by applicable intellectual property and other laws, including but not limited to copyright and trademark laws, and you agree that, except with our prior written consent or as explicitly provided in these Terms, (1) using the Services does not give you any ownership of any intellectual property rights in our Services or (2) grant you the right to display, modify, reproduce, distribute, create derivative works of, download, store, transmit or otherwise use any of our intellectual property. Any unauthorised use of any content or materials on the Services is strictly prohibited and violates copyright, trademark, and/or other intellectual property laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.
As long as you abide by these Terms and any other rules provided to you by us, we grant you a limited, nonexclusive, nontransferable, revocable license to access and use the Site and your Account and to download and install the Mobile App on a mobile device solely for your non-commercial use and personal enjoyment of the Services. You agree not to use the Site, your Account or the Services for any other purpose and agree that you will not copy, reproduce, modify, create derivative works from, or distribute any content from our Services. You understand that terms do not grant you any ownership rights in the Account that you create, that the Account is not your property.
To inquire about obtaining authorisation to use the materials or content other than as permitted in these Terms, please contact us at email@example.com.
Digital Millennium Copyright Act
If we believe a user may be infringing upon someone’s intellectual property rights, we will terminate that person’s Account.
If you believe someone has distributed using the Services a work that you own without your authorisation, let us know. Please send a notice of copyright infringement containing the following to us at firstname.lastname@example.org:
- a physical or electronic signature of a person authorised to act on behalf of the owner of the copyright that has been allegedly infringed;
- identification of works or materials being infringed;
- identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;
- your contact information, including address, telephone number and, if available, email address;
- a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and
- a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.
Warranty Disclaimers; Limitation of Liability
THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICES OR ANY CONTENT ON THE SERVICES, WHETHER PROVIDED OR OWNED BY THE COMPANY OR BY ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN ADDITION, YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICES AND THE COMPANY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY THAT ANY OF THE SERVICES OR ANY CONTENT AVAILABLE THROUGH ANY OF THE SERVICES IS ACCURATE, COMPLETE, AVAILABLE, CURRENT, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DEFECTS, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
THESE DISCLAIMERS AND LIMITATIONS OF LIABILITY ARE MADE TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services or your use of any information obtained through use of the Services.
No matter where you’re located, the laws of the England and Wales will govern these Terms and the relationship between you and the Company. If any provisions of these Terms are inconsistent with any applicable law, those provisions will be superseded and/or modified only to the extent such provisions are inconsistent. The parties agree to submit to the courts in England and Wales for the exclusive jurisdiction of any dispute arising out of or related to your use of the Services or your breach of these Terms.
If it turns out that any part of these Terms are invalid, void, or for any reason unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary. The limitation or elimination of the term will not affect any other terms.
These Terms constitute the entire agreement between you and the Company and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written with respect to these Services. Any rights not expressly granted herein are reserved.
We take our commitment to customers seriously, and we’ll do what we can for you. However, sometimes things may come up that are outside of our control. We will not be liable for any failure to perform any of our obligations stated in these Terms if the failure results from a cause beyond our reasonable control, including—without limitation—mechanical, electronic or communications failure or degradation, strikes or other labour disputes (whether or not relating to our workforce), restraints or delays affecting carriers, or our inability or delay in obtaining supplies of adequate or suitable materials.
You cannot assign, transfer or sublicense these Terms without first obtaining our consent. We may assign, transfer, or delegate any of our rights and obligations without consent. These Terms do not create any agency, partnership, joint venture, or employment relationship, and neither party has any authority to bind the other in any respect.
If we do not enforce any part of these Terms, it does not mean we give up the right to later enforce that or any other part of these Terms. In order for any waiver of compliance with these Terms to be binding, we must provide you with written notice of such waiver through one of our authorised representatives.
Notices and Communications
We may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us. You may request to opt-out of these communications by clicking the unsubscribe link in your emails or by emailing us at email@example.com.
Comments, Concerns and Complaints
All feedback, comments, requests for technical support and other communications relating to the Services should be directed to firstname.lastname@example.org.